Customer service manager - Queensland Industry Tourism Council
Customer service manager
![](https://www.tourismcareers.com.au/wp-content/uploads/2024/04/Customer-service.jpg)
Customer service manager
Customer service managers plan, administer and review customer service and after-sales service, and maintain sound customer relations.
Day-to-day
- Develop and review policies, programs and procedures concerning customer relations and goods and services provided
- Provide feedback to team members
- Plan and implement after-sales services to follow up customer satisfaction, ensure performance of goods purchased and modify or improve services provided
- Liaise with other organisational units, service agents and customers to identify and respond to customer expectations
Future demand
How to become a Customer service manager
- You usually need customer service experience to work as a customer service manager. Formal qualifications might be useful but aren’t essential. Vocational Education and Training (VET) and university are both common study pathways.
- You could complete a:
- Find jobs and careers related to Customer service manager on Work in Paradise.